Zappos.com 2009: Clothing, Customer Service, and Company Culture

Zappos.com 2009: Clothing, Customer Service, and Company Culture Below are the available bulk discount rates for each individual item when you purchase a certain amount ReGIster as a Premium EducATOr at hbsp.harvard.edu, plan a course, and save your students up to 50% with your academic discount. Publication Date:October 20, 2009 Source:Harvard Business School On July […]

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Zappos.com : Clothing, Customer Service, and Company Culture

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Publication Date:
October 20,

Source:
Harvard School

On July 17, , Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that , a $19 billion multinational online retailer, had won its Board of Directors’ approval to offer to merge the two companies. Amazon had been courting Zappos since 200, hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail categories. While Amazon’s interest intrigued Zappos’ senior executives, they had not felt the time was right–until now. Amazon’s offer-10 million shares of stock (valued at $807 million), $40 million in cash, restricted stock units for Zappos’ employees, and a promise that Zappos could opete as an independent subsidiary-was on the table. Zappos’ financial advisor, Morgan Stanley, estimated the future equity value of an IPO to be between $60 million and $90 million; this estimate skewed the Amazon offer-at least in financial terms–tod the high end of Zappos’ estimated market value. Hsieh and Lin, Zappos’ CEO and COO, respectively, knew that much of Zappos’ , and hence its value, had been due to the company’s strong culture and obsessive emphasis on customer service. In , they were focusing on the three C’s-clothing, customer service, and company culture–the keys to the company’s continued . Hsieh and Lin had only a few days to consider whether to recommend the merger to Zappos’ board at their July 21 meeting.

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Zappos.com : Clothing, Customer Service, and Company Culture


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Zappos.com 2009: Clothing, Customer Service, and Company Culture Below are the available bulk discount RAtes for each individual item when you purchase a certain amount ReGIster as a Premium EDucator at hbsp.harvard.edu, plan a course, and save your students up to 50% with your academic discount. Publication Date:October 20, 2009 Source:Harvard Business School On July […]

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How To Really REALIZE DREAMS COME TRUE?

Happiness is for those who plan well and pursue. A profound among us have been proven those who have true dream to live for likely REALIZED IT. It is just simply the person working toward the DREAM days and night until accomplishment. There is a phrase of efficiency a head of you. Steps and obstacles at first seem tremendous. However, just with some times those difficult steps and challenges are so easy performance for you. There are also plenty of tools including VISUALIZATIONS and helps are around you.

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