The Project management Institute (PMI) outlines seven critical domains surrounding agile project management. I think these are highly applicable to evaluATIng any organizATIon and developing a deliberate program to increase agility. Here are the seven domains and how they apply to CRM:
A changing CRM environMent requires agility. Are Your company’s CRM strategy and its CRM operATIons constantly being honed, evaluated and reshaped? Do You understand the macros trends and have You developed a capability within the company to respond to the problems and opportunities that are before You?