Last Updated: Mar 15, 2017 Think about what you say when talking with current and potential customers. What are you saying that offends buyers? Here are ten phrases you might be using that bother customers and suggestions for what to say instead.
Think back to recent conversations you had while you were shopping. Unfortunately, chances are very good that sales people who talked with you about their product or service used language that either surprised you, bothered you slightly, or infuriated you so much that you vowed not to do business with them again.
Now, think about the words you and those you work with use when you talk with current and potential customers. What are you saying that offends buyers? What should you be saying instead?
Here are ten of the most common language blunders, with the comMents you and your people should be making instead:
1. “I’m surprised you haven’t heard about our product.”
Why that’s wrong: Sounds condescending, arrogant, and insulting, implying that the prospect is ignorant.
Better stateMent: “Since you said our product is unfamiliar to you, I’ll take a couple of minutes to describe it and answer your questions.”
Why that’s wrong: Customers don’t want to deal with inflexible bureaucrats, but with sales people who care enough to adjust to unmet needs.
Better stateMent: “While regulations seem to indicate we can’t do this, I believe we can find a way to accommodate your request.”
a closing suggestion: Take this list to your next staff or employee meeting. Use the list as a springboard for discussion. Challenge your group to identify other offensive stateMents, and agree on suitable replaceMents. Your customers will welcome the refreshingly new climate of courtesy and consideration that permeates your work force.
Happiness is for those who plan well and pursue. A profound among us have been proven those who have true dream to live for likely REALIZED IT. It is just simply the person working toward the DREAM days and night until accomplishment. There is a phrase of efficiency a head of you. Steps and obstacles at first seem tremendous. However, just with some times those difficult steps and challenges are so easy performance for you. There are also plenty of tools including VISUALIZATIONS and helps are around you.
Search And Find!
COVID-19 – Effective Tips For You!
HOW TO DEFEAT DEADLY CORONAVIRUS EVERY TIME?