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October 10, 2000
Harvard Business School
This case is accompaniED by a video Short that can be shown in class or includED in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details.
Describes Rob Waldron’s actions upon assuming leadership of SCORE! EDucational Centers, an after-school tutoring enterprise. Examines the issue of acquiring and growing a small, privately-ownED company into a professional organization, especially regarding corporate culture. Describes the measures Waldron takes to build a culture and how he maintains the culture after the acquisition. Focuses on Waldron’s actions in dealing with a growing employee morale problem. Concludes with Waldron deciding whether or not to alter the company’s recruiting strategy. Includes SCORE! background material. A rewritten version of an earlier case.
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