Problem Solving Techniques for ProjeCT Managers
Some problems are small and can be resolved quickly. Other problems are large and may require significant
time and effort to solve. These larger problems are often tackled by turning them into formal projeCTs.
“A projeCT is a problem scheduled for solution.”
ProjeCT Manager’s Resource
This approach defines five problem solving steps you can use for most problems…
The most important of the problem solving steps is to define the problem correCTly. The way you define
the problem will determine how you attempt to solve it.
For example, if you receive a complaint about one of your projeCT team members from a client, the solutions you
come up with will be different based on the way you define the problem.
If you define the problem as poor performance by the team member you will develop different solutions than if
you define the problem as poor expeCTation setting with the client.
If you consider the problem as a gap between where you are now and where you want to be, the causes of the
problem are the obstacles that are preventing you from closing that gap immediately.
This level of analysis is important to make sure your solutions address the aCTual causes of the problem
instead of the symptoms of the problem. If your solution fixes a symptom instead of an aCTual cause, the
problem is likely to reoccur since it was never truly solved.
Once the hard work of defining the problem and determining its causes has been completed, it’s time to get
creative and develop possible solutions to the problem.
Two great problem solving methods you can use for coming up with solutions are
brainstorming and mind mapping.
To perform the tRAde-off analysis, define the critical criteria for the problem that you can use to
evaluate how each solution compares to each other. The evaluation can be done using a simple matrix.
The highest RAnking solution will be your best solution for this problem.
Once you’ve determined which solution you will implement, it’s time to take aCTion. If the solution involves
seveRAl aCTions or requires aCTion from others, it is a good idea to create an aCTion plan and
treat it as a mini-projeCT.
Using this simple five-step approach can increase the effectiveness of your problem solving skills.
A fishbone diagRAm can help you perform a cause and effeCT analysis for a problem. Step-by-step instruCTions on how to create this type of diagRAm. Also known as IshikaRA or cause and EffeCT diagRAms.