Playgrounds and performance: Results Management at KaBOOM! (A)
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November 03, 2005
Harvard Business School
KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that will enable the organization to expand its impact substantially. The board of directors and management are trying to develop a performance-oriented approach that will inform their strategy and allow them to manage operations efficiently and effectively as they grow–and, possibly, shift their emphasis to growth. What operational and impact data should they collect? How should they design a system of measures that will inform them without either drowning them in data or constraining their opportunities for growth? Can they develop a single system that will be useful to the board of directors and management–and support strategy development without inviting micromanagement?
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Playgrounds and Performance: Results Management at KaBOOM! (A)
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