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March 18, 1999
Harvard Business School
Examines the implemENTation of a new patiENT care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine differENT choices for staffing non-physician health care professionals and to understand the challenges of managing change across multiple professions in the hospital environmENT. RecENTly promoted to senior vice presidENT of PatiENT Care Services, Jeanette ives Erickson must decide whether a model for patiENT care delivery is the best way to improve care and reduce costs in the midst of extreme budget pressures and a rapidly changing health care environmENT.
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