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Putting the Service-Profit Chain to Work Reprint: R0807L In exemplary service organizations, executives understand that they need to put customers...
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How Technology is Hijacking Your Mind — from a Magician and Google Design Ethicist Estimated reading time: 12 minutes. I’m an expert on how technology hijacks our psychological...
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Putting the Service-Profit Chain to Work (HBR Classic) Publication Date: July 01, 2008 This article was originally published in March-April 1994 and was republished in...
by | Oct 16, 2021 | Uncategorized
Exploit the Product Life Cycle Publication Date: November 01, 1965 The product life cycle measures the likelihood, character, and timing of competitive and market events. A product strategy...
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Competing on the Eight Dimensions of Quality Publication Date: November 01, 1987 Traditional programs of quality control in the United States...
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The Value of Keeping the Right Customers Publication Date: October 29, 2014 A refresher on customer churn rate. To download this product after your purchase, simply...
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Four Steps to Forecast Total Market Demand Recent history is filled with stories of companies and sometimes even entire industries that have...
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EconomicsEconomics Research & References of Economics|A&C Accounting And Tax Services Source
by | Oct 15, 2021 | Uncategorized
Negotiating with a Customer You Can’t Afford to Lose “I like your product, but your price is way out of...
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Negotiating with a Customer You Can’t Afford to Lose Publication Date: November 01, 1988 When a customer turns combative during a negotiation, it is important to avoid confrontation...
