Let Us Help You
Let Us Help You
Important: Before you call, check out the topics people ask about most. We have high call volumes and encourage you to click on one of these hot topics for faster service.
The IRS issues more than 9 out of 10 refunds in less than 21 days. Choosing e-file and direct deposit remains the fastest and safest way to file an accurate income tax return and receive a refund. Mailed returns (individuals or business) will generally be processed within 4 – 6 weeks.
We experience very high call volumes, especially during filing season. If your issue cannot be resolved online, use the appropriate telephone assistance line.
We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.
Before you call, make sure you know or have the following information handy:
Our call center professionals will only speak with the taxpayer or their legally designated representative.
Before you call, make sure you have the following information handy:
Be prepared to fax:
Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii should follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.
TTY/TDD for people with hearing impairments
Individuals who are deaf or hard of hearing may use their choice of federal or state relay service (through videophone, AIM, computer, Captioned Telephone (Captel), or TTY) to call any of our other published numbers.
Exempt organizations, retirement plan administrators, and government
877-829-5500 (Monday through Friday, 8 a.m. to 5 p.m. local time)
Estate and gift
866-699-4083 (Monday through Friday, 8 a.m. to 3:30 p.m. Eastern time, for Form 706, United States Estate (and Generation-Skipping Transfer) Tax Return and Form 709, United States Gift (and Generation-Skipping Transfer) Tax Return only)
Excise tax function
866-699-4096 (Monday through Friday, 8 a.m. to 6 p.m. Eastern time)
If you live outside the United States
Hours of availability vary by location. Please see our International Services page.
Free tax help
Certain taxpayers may qualify for free tax assistance.
In certain areas, the IRS has local offices you may visit to receive assistance. All offices operate by appointment.
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