Cultivating Capabilities to Innovate: Booz.Allen & Hamilton

Cultivating Capabilities to Innovate: Booz.Allen & Hamilton

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Publication Date:
October 21, 1997

Industry:
Consulting

Source:
Harvard Business School

Describes the efforts of the president of Booz.Allen, a major consulting firm, to understand and improve the way that products, services, and processes are developed and deployed throughout the firm. Proactive management of these processes proves very difficult because of the firm’s decentralized decision structure and the firm’s cultural predisposition to listen to its existing customers.

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Cultivating Capabilities to Innovate: Booz.Allen & Hamilton

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