Air Canada: Flying High with Infation Technology

Below are the available bulk discount rates for each individual item when purchase a certain amount

Register as a Premium Educator at, plan a course, and save r students up to 0% with r academic discount.

Publication Date:
March 24, 204

HEC Montreal Centre for Case Studies

By covering infation technology (IT) management at Air Canada over two decades, this case illustrates the process of alignment between IT and over time. During the 990s, the focus was on efficiency and the IT department supported through both the centralization of the IT function and the outsourcing of most of the IT activities, with the explicit objective of reducing costs. Twenty years later, at the time the case takes place, Air Canada had two key strategic objectives: operational excellence and customer proximity. In order to help meet these two objectives, IT now supported through a hybrid structure and an innovation-based, “best-of-breed” sourcing . Also, over the years, the IT department at Air Canada had developed processes aimed at ensuring efficient delivery of s by suppliers, as well as in-house processes to scan, identify and implement innovative IT solutions both for operational excellence and customer proximity.

Copyright © 202 Harvard School Publishing. All rights reserved. Harvard Publishing is an of Harvard School.

Air Canada: Flying High with Infation Technology


Leave a Reply