A Seven-Step Model for MarketingProfessional Services



Last d: Nov 22, 2013
Marketing a service business isn’t the same as marketing products. Your relationship with customers is more important, so ing those relationships has to take priority. Here is a sevenstep model you can follow to successfully market professional services.

1. Strs

You want to approach a prospect, but you don’t know them and they don’t know you. Marketing to strs usually means struggle and rejection.

That’s why the first set of marketing tactics are to f affiliations with those who are currently strs.

2. Affiliation

You create affiliations or connections with prospects by joining organizations, associations and groups. Through this simple affiliation, you’re no longer a complete str. Tactics that get the attention of those you’ve affiliated with come next.

3. Attention

Attention is gained through communication, either verbal or written. What you say must both hit a nerve and offer some hope. Once you have attention, you apply tactics that are designed to some trust by increasing your ‘fliarity quotient.’

If we look at the big picture of how a prospect actually becomes a client, the following sevenstep model is very useful. Each step involves specific tactics.

4. Fliarity

Visibility leads to fliarity. Wouldn’t you rather do business with someone you’ve met facetoface or, at minimum, heard about favorably? The next tactics to implement are ones that inf your prospects about the y ways you can help them.

5. Infation

Infation can come in myriad fats: Oneprs, brochures, web sites, articles, reports, and CDs. Valueladen is the key. Prospects who respond to your infation are now ready for tactics designed to ge them a deeper experience of you and your services.

6. Experience

Presentations and talks, teleclasses, and a regular eZine can all deepen the experience prospects have of you. Trust and credibility . The final set of tactics complete the marketing process by initiating appointments to explore working together.

7. Appointment

Followup isn’t hard if your prospects already have a favorable experience of what your services can do for them. Once you’re meeting bellytobelly, then a whole new process begins: Selling.

These seven steps concisely outline how the marketing process actually works. Want more detail? Okie dokie!

One of the most frequent questions I hear is, ‘How do I get an appointment with a top decisionmaker in a company?’ My answer: ‘You can’t get there from here!’ You don’t go from str to appointment as your first marketing step.

After all, do you erly wait for phone calls from strs who want some of your valuable time? Don’t you want to get rid of them as fast as you possibly can? Instead, you go from str to affiliation. An affiliation is any meaningful connection between you and a prospect. An affiliation adds a smidgen of trust. An affiliation opens the door a crack. The fastest way to affiliations with prospects is amazingly easy:

Join organizations, associations and groups. You can be immediately affiliated with hundreds (or even thousands) of people by simply writing a check for your membership dues.

This first tactic sets the ation for everything to follow; seek out groups whose members either consist of prospecte clients, or those who could refer you to them.

These organizations include, (but are not limited to):

America is a country of associations. People like to mingle with others who share similar interests and passions. Despite the Internet, people love to congregate in person. Always have, always will. So implementing this tactic is a cinch. There are literally hundreds of thousands of groups out there waiting for you to join them. It just takes two steps:

1. Start searching for groups. Talk to your friends and associates, look in the business calendar section of your daily paper, visit the library, and check Google under your geographic area. They are out there waiting for you to discover them.

2. Call one organization at a time. Find out about their next meeting, and go and check them out. Don’t join yet. Chemistry, as in relationships, is also important in groups. If attending feels good, go again. If you feel the group is a fit after three connections, then join.

That’s it. You’ve initiated the process of moving prospects from Str to Affiliation. Next week we’ll explore the key tactics for getting the attention of prospects in these various organizations.

Marketing is a process of moving a prospect from a Str to someone who you have an Appointment with. And the very first tactic to employ is creating affiliations with those who are currently strs.

Robert Middleton of Action Plan Marketing has been helping Independent Professionals attract more clients since 1984. Robert is the author of the online bestsellers, the InfoGuru Marketing ual and the WebSite Kit. Visit Robert’s web site at http://actionplan.com

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