Improving Access at VA (Update)
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Publication Date:
November 24, 2020
Industry:
Government
Industry:
Technology
Source:
Harvard Business School
In November 2020, Chief Veterans Experience Officer, Lynda Davis, and Deputy Chief Veterans Experience Officer, Barbara C. Morton reflect on a busy four years leading the Veterans Experience Office at the U.S. Department of Veterans Affairs. The case provides an update on the transformation efforts at VA that were documented in the “Improving Access at VA” case.
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Improving Access at VA (Update)
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