OTISLINE (B)
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Publication Date:
June 17, 2002
Industry:
Engineering, Construction & Infrastructure
Industry:
Technology
Source:
Harvard Business School
Provides a brief update about the OTISLINE application and service center concept. Includes discussions of the chairman’s perception of the impact of OTISLINE on customer service and the field organization’s response to the OTISLINE service. Includes a description of a 1989 pilot program for the introduction of radio frequency-based, hand-held terminals to field mechanics. Finally, the chairman of Otis offers what he believes will be the next OTISLINE success story at Otis Elevator Co.
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OTISLINE (B)
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