Boston Lyric Opera
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Publication Date:
June 15, 2001
Industry:
Arts & Culture
Source:
Harvard Business School
The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance process to guide the company into the future. Board members, senior managers, and artistic leaders use the Balanced Scorecard (BSC) as the focus of a multi-month strategic planning process that develops a strategy map and objectives in the four BSC perspectives for three core strategic themes. This case describes the high-level scorecard development, its cascading down to departments and individuals and the directors’ interactions–using the Balanced Scorecard–with the artistic leaders and board of directors.
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Boston Lyric Opera
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