Tecnovate: Challenges of Business Process Outsourcing
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Publication Date:
December 06, 2006
Industry:
Technology
Source:
University of Hong Kong
Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, was set up in India as a captive to provide contact center services, BPO services, and IT services to its parent company in the travel services sector. Outsourcing is a complex phenomenon and involves formal evaluation and planning before companies can take the leap. Can be used as a vehicle for understanding the risks and challenges involved in a real life outsourcing scenario. Focuses on the critical transition sub-phase of the outsourcing lifecycle and the evolving growth strategies of business process outsourcing.
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Tecnovate: Challenges of Business Process Outsourcing
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