Tchibo Ideas: Leveraging the creativity of customers
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Publication Date:
May 29, 2012
Source:
ESMT – European School of Management & Technology
In 2008, the German coffee and consumer goods corporation Tchibo has launched Tchibo Ideas, an internet platform where customers can share their product/design ideas with the company. The tension in the case emerges from the uncertainty regarding Tchibo’s intentions for Tchibo Ideas. While some people perceive this move as a genuine attempt by the company to establish closer interactions with customers, some people see it simply as a marketing gimmick. The case describes the challenges and potential benefits that Tchibo Ideas is encountering, to foster a discussion on the value of a co-creation strategy.
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Tchibo Ideas: Leveraging the creativity of customers
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