Hillside Hospital: Physician-Led Planning (Part A)
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Publication Date:
May 01, 2014
Source:
Harvard T. H. Chan School of Public Health
Industry:
Healthcare sector
Bill Hurt, the new CEO of Hillside Hospital, knew that the forecast was grim. The hospital’s service volumes and market share were dropping precipitously. The direct causes of the problems were numerous, but an indirect cause-and major barrier to addressing the declines-lay in the poor relationship between Hillside’s management and its physicians. To engage the physicians in problem-solving, he considered a consultant’s suggestion: turning the clinical planning process over to the physicians, with management involved only at their request. This approach was risky but Bill thought sometimes you got power by giving it up.
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Hillside Hospital: Physician-Led Planning (Part A)
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