Multiasistencia: Redefining the Relationship with Its Service Professionals

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Publication Date:
June 17, 2013

Industry:
Financial Services

Source:
Harvard Business School

Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one.

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Multiasistencia: Redefining the Relationship with Its Service Professionals

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