Ritz-Carlton: Using Information Systems to Better Serve the Customer

Below are the available bulk discount rates for each individual item when you purchase a certain amount

Register as a Premium Educator at hbsp.harvard.edu, plan a course, and save your students up to 50% with your academic discount.

Publication Date:
July 17, 2002

Industry:
Hospitality

Source:
Harvard Business School

Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain’s unique service credo and commitment to quality principles are discussed as well as the attention to hiring and training. At the heart of the case is the Ritz-Carlton commitment to serving the customer.

Copyright © 2021 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.

Ritz-Carlton: Using Information Systems to Better Serve the Customer

Research & References of Ritz-Carlton: Using Information Systems to Better Serve the Customer|A&C Accounting And Tax Services
Source

error: Content is protected !!