Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Below are the available bulk discount rates for each individual item when you purchase a certain amount
Register as a Premium Educator at hbsp.harvard.edu, plan a course, and save your students up to 50% with your academic discount.
Publication Date:
October 25, 1993
Industry:
Financial Services
Industry:
Telecommunications
Source:
Harvard Business School
AT&T’s Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement and compensation system based on more than 100 performance measures monitored and communicated daily.
If you’d like to share this PDF, you can purchase copyright permissions by increasing the quantity.
Copyright © 2021 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Research & References of Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)|A&C Accounting And Tax Services
Source