Marketing Communications

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Publication Date:
August 16, 2012

Industry:
Media

Industry:
Telecommunications

Source:
Harvard Business School

This note identifies the main issues involved in the effective management of the marketing communications process. It first defines the purpose of communication. Then it classifies the tools available to communicate with consumers. In the sequel, it elaborates on how consumers respond to communication attempts. Finally, it lays out a framework for marketers to manage the entire communication process.

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Marketing Communications

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