We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp.

Below are the available bulk discount rates for each individual item when you purchase a certain amount

Register as a Premium Educator at hbsp.harvard.edu, plan a course, and save your students up to 50% with your academic discount.

Publication Date:
December 17, 2009

Industry:
Consumer Electronics

Source:
Darden School of Business

Appropriate for marketing and operations management courses. The director of CS at a customer-focused catalog electronics company has asked a Six Sigma Black Belt for assistance in evaluating several ideas to effectively obtain and analyze feedback from users of its CS department. A Design For Six Sigma project was run six years previously and discovering why the company used the Six Sigma project, as opposed to one of the many new customer-satisfaction-survey tools available from third-party vendors is a goal. Students are asked to discuss the Design For Six Sigma methodology as it applies to the project.

Copyright © 2021 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.

We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp.

Research & References of We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp.|A&C Accounting And Tax Services
Source

error: Content is protected !!