Engaging the C-Suite with Customer Experience
Engaging the C-Suite with Customer Experience
The digital dust is beginning to settle when it comes to organizations gaining a deeper understanding of how to track changing customer expectations and how to deploy technologies to meet those needs. Forget blowing up business models and ripping out IT systems. There are more practicable solutions for the CEO to direct his or her organization to use to improve the customer experience.
Although companies in some industries may have to take dramatic measures, business leaders in many other sectors are developing and implementing readily applicable and straightforward approaches that keep digital transformation efforts moving when it comes to satisfying customer demands.
In this report, we explore the new solutions and approaches that are emerging that address many of today’s most vexing digital and market challenges.
Engaging the C-Suite with Customer Experience
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