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What’s Changed? – Your Door to Website Performance Insights

What’s Changed? – Your Door to Website Performance Insights

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Either reporting or looking at reports of your top X whatever rarely
leads to insights.  Why?  They rarely change.  Ok, once in a while they
do, but for the most part, your top keywords, landing pages, referrers,
etc. are going to be basically the same.  This is because (for most, not
all) what you’re offering doesn’t change.  The problem is that when you
look at a report like this…

…you are looking at static numbers.  The key to getting insights from your website is looking at trends, or what’s changed. This opens up the doors to asking why things went a certain direction and finding out what’s really going on where.

To do this, you simply compare one time period of any metric that’s
important to your business to its comparative time period.  It could be
this Sunday compared to last Sunday, this week compared to last week,
this month compared to last month, this year compared to last year, or
even last month this year compared to last month last year.  It depends
on the seasonality of your business and the amount of traffic you get.  If you only get 1000 visitors per week, it’s not going to do much for you to compare weeks. It would be more beneficial to compare quarters or six month periods.

Now we have something to work with! Your top keyword fell by 17%? 
That’s worth looking into.  You must be doing something right with #2
and #3.  What?  Over 20% drops with #5 and #7?  What the heck happened?

Side Note: When you do a comparison for a shorter time period, make sure to compare data with days of the week aligned.
For example, when looking at this month compared to last month, make
sure your comparison lines up with the same days of the week to keep
from having extra weekend or weekday days included that would skew the
comparison.  If you go back into the month before by a couple of days,
that’s more important than getting the exact dates of the months right.

Remember that when you look at what’s changed for any dimension and
metric to focus on changes that are significant.  If a keyword falls by
30%, that could be concerning.  Unless, of course, it went from 10
visitors to 7.  You don’t care about that.  If it went from 1000 to 700
or even 100 to 70, that would be worth looking into.  Or if a keyword
only fell 10%, but it was from 7000 to 6300, that would also be worth
looking into.  Therefore, it makes sense to look at only your top keywords over time periods that give enough volume to tell a significant story. So, you probably wouldn’t want to focus on #4 and #6 above.

Perhaps more importantly (if you’re using keywords for example),
looking not only at single keywords, but groups or themes of keywords is
important.  If you’re targeting the keyword theme of “widgets,” you might not be quite as concerned if the exact term “widgets” had fallen as if the whole group of every keyword that contained “widgets” in it had risen when doing the same comparison.  Therefore, look at the keyword group as a whole when doing your analysis to get a clearer picture of what’s going on.

Perhaps even more importantly, once you identify the keywords that
have changed, you must look at the long-term trend of what’s happening,
not just a comparison of two time periods.  This tells a more accurate
story.  If a keyword or group of keywords decreased by 20% in the 2nd
quarter compared to 1st quarter, it could be that there is a consistent
downward trend or it could be that the keyword tanked in April, but
rebounded back in May to even greater heights than pre-April.  If this
is the case, you might just focus in on that one month to see what might
have happened so that you can keep it from happening again.  Or, you
might just keep your eye on this keyword and not worry much more about
it at the current time.  But, if it has decreased consistently month to month, it’s time to dig deeper and find out what the problem is.

There’s really no reason to spend time digging to find answers in
areas where you don’t need to.  Looking at the long-term trend and not
just comparing two time periods helps you to make sure you don’t do
that.

Conclusion

Focusing on what’s changed for a metric and important segments of
traffic that matter while viewing it through the context of their trends
over time is a great way to help you find areas to focus your analysis
and attention, saving you time and improving results for your business.

Mike Fleming specializes in Analytics and Paid Search for Pole Position Marketing, a leading search engine optimization and marketing firm helping businesses grow since 1998. You can follow Mike on Twitter at @SEMFlem. Mike enjoys playing, writing and recording music along with playing basketball to get his workout in. He resides in Canton, Ohio with a girl who threw a snowball at him one day…then married him.

Mike and the team at Pole Position are available to help clients expand their online presence and grow their businesses. Contact them via their site or by phone at 866-685-3374.

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